Protection Case Management Officer

Position: Protection Case Management Officer

Type: Full-time/Fixed-Term Contract 

Location: South & North Gaza, Palestine 

Salary: ILS 110,508 per year 

Duration: 7 months

Reporting to: Protection Manager

Medical Aid for Palestinians (MAP) is a leading UK charity dedicated to improving the health and dignity of Palestinians affected by conflict, occupation, and displacement. With a focus on the occupied Palestinian territory and Palestinian refugee camps in Lebanon, we provide vital health and medical care to those in need, particularly in crisis zones like Gaza. As part of our commitment to meeting the growing needs of the communities we serve, we're expanding our team.

About the Role

MAP is seeking a Protection Case Management Officer who will be responsible for identifying and responding to protection concerns in collaboration with MAP staff and partners. They will deliver confidential and timely case management services, ensuring adherence to MAP’s standards, ethical guidelines, and data protection protocols. The role includes managing complex protection cases, maintaining secure documentation, coordinating with service providers for referrals, and updating service mapping tools. The officer will also participate in weekly case discussions, support peer learning, and work closely with the Protection Monitoring team to ensure effective case identification and follow-up. 

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The ideal candidate will have strong analytical skills supported by relevant qualifications or experience, preferably with a degree in Social Work, Psychology, or Law. They will possess proven experience in protection case management within humanitarian settings, with a solid understanding of protection principles, referral mechanisms, and coordination with external service providers. Experience working with vulnerable groups in conflict-affected areas, including children, women, and persons with disabilities, is essential. The candidate will demonstrate excellent interpersonal and communication skills in both English and Arabic, and the ability to work independently and under pressure. 

Please visit the application link to find the detailed job description. 

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

We offer a well-rounded benefits package that’s designed to ensure our employees feel supported and valued, both professionally and personally.

Please send your CV and a cover letter using the application link and apply using the “apply now function”. Your cover letter should explain how you meet the essential and desirable position requirements and why you feel you would be a suitable candidate for the role of Community Health Worker.

**NB: MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.        

**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting