Receptionist

Position: Receptionist

Type: Full-time/Fixed-Term Contract 

Location: South Gaza, Palestine 

Salary: ILS 3,850 per month

Reporting to: Clinic Supervisor

**This position is open to candidates who are currently residing in South of Gaza only*

About Us:

Medical Aid for Palestinians (MAP) is a leading UK charity dedicated to improving the health and dignity of Palestinians affected by conflict, occupation, and displacement. With a focus on the occupied Palestinian territory and Palestinian refugee camps in Lebanon, we provide vital health and medical care to those in need, particularly in crisis zones like Gaza. As part of our commitment to meeting the growing needs of the communities we serve, we're expanding our team.

About the Role:

 MAP is seeking a Receptionist who will serve as the first point of contact for patients and visitors, offering a professional and compassionate welcome to all. The Receptionist will be responsible for managing the reception area, assisting with patient registration, and directing individuals to the appropriate staff or service within the clinic. They will provide reassurance and emotional support to patients who may be anxious or distressed, while responding to inquiries in a courteous and helpful manner. The role also involves maintaining accurate patient information in databases, ensuring the confidentiality and secure handling of all personal data, and managing patient records in line with privacy standards. The successful candidate will communicate clearly with medical and support staff to ensure smooth clinic operations. Additional duties include monitoring inventory levels of medical supplies, facilitating restocking when needed, adhering to safety and security guidelines, reporting any concerns to the line manager, and preparing weekly reports on patient numbers and relevant observations. 

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 The ideal candidate holds a degree in Business Administration, Hospitality, or a related field, and brings prior experience in a receptionist or administrative role, preferably within a healthcare setting or with a local or international NGO. We are seeking someone with strong communication and interpersonal skills, who can deliver excellent customer service and maintain a professional and welcoming environment. Proficiency in both English and Arabic is essential, along with solid organizational abilities and attention to detail. The candidate should be confident in using Microsoft Office applications, particularly Excel and Word, and able to manage multiple tasks effectively while remaining composed under pressure. A professional appearance, the ability to work independently, and strong teamwork skills are also important for this role. 

Please visit the application link to find the detailed job description. 

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

We offer a well-rounded benefits package that’s designed to ensure our employees feel supported and valued, both professionally and personally.

Please send your CV and a cover letter using the application link and apply using the “apply now function”. Your cover letter should explain how you meet the essential and desirable position requirements and why you feel you would be a suitable candidate for the role of Pharmacist.

**NB: MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.        

**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.