Human Resources Officer

Background/ Anera Summary:

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon, and Jordan live with purpose and hope.

Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon, and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

 Job Overview/Summary:

The HR Officer will support and contribute to the effective management of key human resources functions, including onboarding and off-boarding, contract preparation and renewals, and ensuring compliance with labor laws and organizational policies. The role involves supporting recruitment, coordinating staff orientation and performance management, maintaining accurate personnel records and HR systems, and assisting with payroll inputs and benefits administration.

Additionally, the HR Officer addresses employee relations matters, tracks mandatory trainings, monitors contract expiries, and contributes to employee engagement activities. Strong organizational skills, attention to detail, and confidentiality are essential for success in this role.

Specific Responsibilities:

• Ensure HR records and systems (HRIS, HR portal) are accurate and up to date.
• Handling onboarding and off-boarding procedures in a timely manner for staff, service contracts, and volunteers.
• Issue and manage staff and consultancy contracts, including renewals, extensions, and terminations.
• Work with hiring managers to ensure the timely completion of orientation and performance management processes.
• Follow up and ensure staff goals and performance evaluations are submitted and properly filed.
• Handle employee relations, responding to inquiries regarding HR policies, rules, and regulations.
• Ensure compliance with labor laws and organizational policies in all HR processes.
• mailing and distribution lists on a monthly basis.
• Assist in preparing official letters (employee certificates, experience letters, change of status forms, etc.) and other HR-related documents.
• Coordinate and track training sessions, ensuring all employees complete mandatory trainings and certification requirements.
• Provide information and assistance to staff, supervisors, and management on HR and work-related issues.
• Collect, review, and validate timesheets monthly, ensuring accurate leave tracking and compliance with internal systems.
• Assist in maintaining and updating employee personnel files, ensuring all HR documentation is properly filed.
• Support the HR team in salary and benefits administration, ensuring payroll inputs are processed accurately.
• Assist in recruitment processes, including posting vacancies, scheduling interviews, and coordinating pre-employment checks.
• Support employee engagement initiatives, including well-being programs and workplace culture activities.
• Ensure confidentiality and proper handling of sensitive HR information.
• Perform other job-related tasks as requested by the supervisor.

Key Working Relationships:

The position reports to the HR Manager and will coordinate with the Global HR team when necessary

Position directly supervises: N/A

Other Internal and/or external contacts:

• Internal: All Office/field staff
• External: Relevant stakeholders, both government and INGOs

جميع الحقوق محفوظة لموقع جوبس.

 Qualifications

Academic Qualifications:

• University Degree in management, human resources administration, or related fields.

Experience and Skills:

• Minimum of 4 years of professional experience in Human Resources Management, preferably within the humanitarian or development sectors.
• Proven experience with INGOs or similar organizations is highly desirable.
• Demonstrated personal integrity, professionalism, and discretion in handling confidential information.
• Strong organizational and multitasking skills, with the ability to manage competing priorities and meet deadlines under pressure.
• Flexible and adaptable, with sensitivity to cultural, emergency, and environmental contexts.
• Excellent interpersonal and teamwork skills, with a collaborative and proactive approach.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Fluency in Arabic and English.

Our values:

We are inspired: We are committed to energizing, engaging, and motivating others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions, and results stay true to our mission and values.

Interested candidates are requested to send their CVs and cover letters by email to [email protected]. Applications must be received by Tuesday, June 3, 2025. Please include "Human Resources Officer - Ramallah" in the subject line of your email.

Only short-listed candidates will be contacted. Anera is an equal-opportunity employer.