الوصف الوظيفي

Harri is all about Hospitality! Founded in 2013, Harri has positioned itself as the first Workforce Operating System of its kind. While Harri started as a talent marketplace for hospitality, the company has evolved to provide best in class human capital management and workforce resourcing solutions designed for the restaurant and hospitality industry.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult problems.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, cloud services, access control systems & networks.
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English (reading, writing & conversation)
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
تفاصيل الوظيفة
المسمى الوظيفي Help Desk Technician
آخر موعد للتقديم 30 - Mar - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب To be discussed
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

Apply here:

Help Desk Technician at Harri - Palestine | Harri Jobs

 

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.