Customer Experience Officer

الوصف الوظيفي

Arabeep is an automotive FinTech company that’s revolutionizing car financing through offering High optional and flexible end-to-end mobile experience Through connecting the auto dealer’s & customers to a network of lenders, providing a fast, mobile-first checkout experience.

We are looking for the following Position to join our startup team in our Ramallah Based Office .

Customer Experience Officer

Responsible for efficient management of the customer life cycle to meet company’s objectives of profitability, customer success and stakeholder experience.

Responsibilities 

  • Customer Relationship Management:
  • Implement an effective customer relationship management system to foster customer loyalty
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement
  • Assist the Directors in establishing coordination with the Territory Dealership account manager and Finance Department to deliver seamless customer service
  • Managing calls (Incoming & Outgoing ) and customer service inquiries. 
  • Qualifying sales leads / Loan application to match with Lenders Criteria.
  • Identifying and assessing customers’ needs to achieve satisfaction

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Requirements 

  • 3-5 years of experience in Finical / automotive Sector is a + .
  • Proven Sales support experience or experience as a Customer success officer .  
  • Track record of over-achieving target . 
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • BA Degree In Business / Financing / Accounting / Marketing or any other relative Major.

Excellent English is a must!

تفاصيل الوظيفة
المسمى الوظيفي Customer Experience Officer
آخر موعد للتقديم 31 - Aug - 2019
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 3 Years
آلية التقديم

Interested Candidates should forward their resume to [email protected] with a cover letter explaining why they are a good fit for this Position in English. 

More about us on www.arabeep.com and Linkedin On : https://www.linkedin.com/company/arabeep/

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.