Technical Customer Support (4pm - 12am)

الوصف الوظيفي
About Userpilot
 
Looking for a high-growth company to join and sky-rocket your career, but at the same time an equitable & fun place to work?
If you want to leave a mark on the tech/SaaS world, we’d love you to become part of the Userpilot Family! Join our diverse remote team of 30+ talented individuals disrupting the Digital Adoption space!
 
More than just a job
 
We don’t see what we do as ‘just work’. We’re on a mission to disrupt the Digital Adoption space with a truly innovative product and world-best customer experience.
Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey.
This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes.
 
About the role
 
The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة
Key Responsibilities
  • Using all available resources to investigate, validate, and escalate root cause of support incidents
  • Generating solutions to customer problems using your deep product knowledge
  • Writing bug reports and escalating feature requests to product teams
  • Contributing to existing documentation and offering input on process changes
Requirements
  • Excellent English (reading, writing, and speaking) is a must
  • Ability to work from 4pm to 12am
  • Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues
  • Experience with troubleshooting, finding solutions and support customers
  • Experience working with ticketing systems
  • Ability to demonstrate critical thinking, technical problem-solving, and fast learning skills
  • Attention to the details with great communication skills to interact professionally
Nice to have
  • Tech-savvy mindset
  • Degree in Computer Science, Information Technology, or similar technical disciplines is preferred
  • Previous experience in a technical support role covering B2B software products
Success Factors
  • You’re driven by having conversations. You WANT to learn from and teach our customers all day, every day
  • You are excited by technology and staying on top of ever-changing industry trends
  • You’re a natural, composed communicator – you have a clear, personable, kind, and informative communication style
  • You are curious, motivated, and driven by new challenges
  • You are a team player. You are very comfortable asking for help and always ready to help others
  • You are excited by constant change and can maintain order in a fast and fascinating environment
  • You are excited to take on new tasks as they come up and solve problems in real-time
تفاصيل الوظيفة
المسمى الوظيفي Technical Customer Support (4pm - 12am)
آخر موعد للتقديم 20 - May - 2021
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة No Experience
آلية التقديم

To apply for this job, please send your CV to [email protected]

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.