Customer Support Agent

الوصف الوظيفي

Fnarsoft is the development center of Logitude World, which is a state of art Freight Forwarding SaaS solution used in more than 80 countries worldwide ( 

 Logitude’s cloud solution encompasses the latest freight management software for optimal functionality, covering the full freight forwarding lifecycle. The easy-to-use freight forwarding system consists of several freight forwarder software modules. 

Our company is growing rapidly, and so is our Customer Support team. We are looking for a Customer Support Agent to join our amazing team. 

As a Support Agent, you'll play a vital role in delivering a great customer experience. You will also represent customers in front of the different internal departments. 

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة


  • Serving as the customers’ first point of contact. 
  • Handling all customer inquiries and technical troubleshooting issues including product training, account settings, bug reporting, and more. 
  • Providing a great customer experience, handling issues with expertise and kindness.  
  • Working across multiple internal teams (Development and Product Management) to resolve customers’ outstanding issues in a timely manner. 
  • Proactively identifying clients’ repeated issues or requests that are not resolved. 
  • Establishing knowledge and process information to provide a great customer experience. 


  • BA degree 
  • 2+ years of experience in Software Support/training/implementation  
  • Excellent English writing and speaking is a must 


  • Excellent troubleshooting, analytical thinking, and problem-solving skills  
  • Ability to work independently in a multitasking environment 
  • Excellent communication skills 
  • Able to organize & schedule work effectively 
  • Solution-oriented, innovative & hardworking
  • Team Player 
  • Dependable, flexible, self-motivated 
تفاصيل الوظيفة
المسمى الوظيفي Customer Support Agent
آخر موعد للتقديم 10 - Feb - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

Qualified candidates should send their CV to [email protected] 

Please specify the Job title in your email subject and be sure to attach your resume. 

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.