Customer Support Representative

الوصف الوظيفي

Logitude is the development center of Logitude World, which is a state of art Freight Forwarding SaaS solution used in more than 80 countries worldwide (

 Logitude’s cloud solution encompasses the latest freight management software for optimal functionality, covering the full freight forwarding lifecycle. The easy-to-use freight forwarding system consists of several freight forwarder software modules.

Our company is growing rapidly, and so is our Customer Support team. We are looking for a Customer Support Agent to join our amazing team.

As a Support Agent, you'll play a vital role in delivering a great customer experience. You will also represent customers in front of the different internal departments.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة


  • Serving as the customers’ first point of contact.
  • Handling all customer inquiries and technical troubleshooting issues including product training, account settings, bug reporting, and more.
  • Providing a great customer experience, handling issues with expertise and kindness.
  • Working across multiple internal teams (Development and Product Management) to resolve customers’ outstanding issues in a timely manner.
  • Proactively identifying clients’ repeated issues or requests that are not resolved.
  • Establishing knowledge and process information to provide a great customer experience.
  • Helping to maintain a consistent SLA / response time and a good customer satisfaction rating.


  • BA degree
  • 1 year of experience in customer support, fresh Graduates are welcomed to apply.
  • Excellent English writing and speaking is a must


  • Excellent troubleshooting, analytical thinking, and problem-solving skills
  • Ability to work independently in a multitasking environment
  • Excellent communication skills
  • Able to organize & schedule work effectively
  • Solution-oriented, innovative & hardworking
  • Team Player
  • Dependable, flexible, self-motivated
تفاصيل الوظيفة
المسمى الوظيفي Customer Support Representative
آخر موعد للتقديم 10 - Feb - 2023
المكان رام الله والبيرة, نابلس
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

Qualified candidates should send their CV to [email protected]

Please specify the Job title in your email subject and be sure to attach your resume.

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.