Case Worker/Social Worker
Job Title: Case Worker/Social Worker
Organization: War Child
Job Location: Occupied Palestinian Territory, Jericho/Jordan Valley (based in CBO)
Starting date + period: April 2017, 6 months (possible extension based on funds availability and performance)
Reporting: Program Coordinator
About War Child
War Child (WC) is an independent and impartial international non-governmental organization investing in a peaceful future for children and young people affected by armed conflict. We strive to empower children and young people while enabling adults to bring about positive and lasting change in the lives of conflict affected children and young people.
WC believes that children and young people should play an active role in defining the future, not only for themselves but also for their communities. Children are creative and have the ability and skills to shape their lives and cope with adversity, even when they have experienced armed conflict.
Our current program works in partnerships with local organizations to safeguard children’s rights, focused primarily in the areas of protection, participation and advocacy.
General objective of the job
The Case Worker/Social Worker (CW) is responsible for implementing community based child protection activities in his/her community, including case management in line with international standards. S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely manner through direct support and / or referrals.
War Child (WC) is seeking CW for 6 months (with possible extension based on funds availability and performance) with demonstrated skill, expertise, and experience relevant to the below result areas.
Position in the organisation
The Case Worker/Social Worker (CW) is part of the Program Team and reports to the Program Coordinator.
S/he does not manage staff. S/he works closely with the Child Protection Advisor.
Frequent travel to the Jordan valley is required. Flexible working hours are anticipated.
Direct support and care to vulnerable children
Provide direct support and care for vulnerable children, including case management. Case management services include:
-Identification of individual children in need of case management through regular presence in the community
-Follow up with children referred to WC by other agencies and community partners
-Identifies, refers and follows up on all services and ensures action points are carried out within the agreed timeframe
-Basic counselling and psychosocial support
-Regularly reviews and when needed, adjusts action plan to ensure progress
-Appropriate follow-up and referrals
-Case closure (if and when appropriate)
-Manages cases in line with the Standard Operational Procedures (SOPs);
-Documents cases using case notes and regularly updates the database to ensure comprehensive record of each case
-Ensures data collection and storage is done in a confidential manner;
-Monitors, guides, advises and supports children and caregivers throughout the process
-Ensure that children receive multidisciplinary and holistic support
-Provide mapping and updates of available services and organizations operating in the area and shares with relevant people at WC
-Ensure child protection concerns are shared with relevant staff (Program Coordinator and Child Protection Advisor)
-Deliver awareness sessions to families on child protection when needed
Result: A case management plan for each child is developed, implemented, monitored and adjusted in such a way that the cases are managed until closure within a set timeframe and work-plan.
Supervision, internal/external coordination and representation
-Introduce War Child services within the targeted communities.
-Coordinate with CBOs on implementation of activities
-Coordinate on a daily basis with WC Program Coordinator
-Liaise with relevant child protection actors working in the area, including national and international
-Participate and represent WC in CPN meetings when necessary
-Coordinate with partner organizations for referrals
-Liaise with Protection Consortium focal points in the area
-Participate in relevant case management meetings
-Act as Child Safeguarding Focal point for their specific areas
Result: WC activities are well coordinated among other relevant child protection actors, including representation at the child protection network (CPN)
Monitoring and reporting
-Support the maintenance of WCH case management system
-Complete the case management quality assessment tool on monthly basis
-Support tracking of activities using agreed M&E tools
-Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management, and reporting requirements are followed
-Other duties as assigned by the supervisor to enable and develop WCH programs
Result: Project activities are monitored, documented on regular basis using agreed upon tools and according to M&E plan developed for the project
Knowledge and Experience
-Accredited social work degree or other social science degree with relevant social work or case management experience (preferably three years minimum);
-Good understanding of the local context and social welfare and legal system for child protection services;
-Previous experience working with children/refugees/vulnerable populations;
-Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.).
-Familiarity with the Jordan valley preferred
-English skills preferred
-Fluency in Arabic
-Able to drive
Strong communication skills
Interested candidates are invited to send their CV (including contact details of the last two references) and cover letter to
by 23 March 2017. Please write “Case Worker/Social Worker’ in the subject of the email. Preference will be given to residents of the project area. Only shortlisted applicants will be contacted. Commitment to the vision and goals of War Child including adherence to the Child Safety Policy is required.