Software Support Engineers

الوصف الوظيفي

FIS is a leading IT and Business solutions firm based in Ramallah that provides a blend of technology solutions for the local market for over the last 23 years.

FIS is currently looking for like-minded Software Support Engineers who share our enthusiasm and want to be part of an innovative, fast-paced environment.

Job Responsibilities

  • Handle escalated client requests through tickets, calls and emails.
  • Analyze break/fix issues working with empathy and a sense of urgency to deliver solutions to meet customer needs.
  • Coordinate with software developers and product owners in case of complex client issues that can be on the software configuration level, application, database, or code itself.
  • Analyze logs and create DEBUG statements to determine application flow and failure points.
  • Identify product defects, and/or gather needed data for engineering teams to resolve.
  • Follow-up with clients on issues that require a dedicated troubleshooting or data collection session.
  • Contribute to the knowledge base and create knowledge base materials.
  • Provide recommendations to engineering teams on how to deflect high-volume issues, update tools to provide better data for analysis, and/or consider technical customer feedback i.e. voice of the customer.
  • Partner with internal technical peers to create and update troubleshooting documentation and scripts

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Skill Requirements

  • Previous experience/knowledge of working with databases / oracle is preferred.
  • SQL proficient; handling complex, nested and recursive queries
  • Previous experience as a .Net Developer or App Support Developer with experience of .Net coding.
  • Excellent knowledge in Windows Servers, networks and infrastructures.
  • Good technical and analytical skills.
  • Strong, confident communication skills are expected.
  • Ability to work both independently and as part of a team to ensure that a high level of service is provided.
  • Excellent understanding of web technologies.
  • Excellent oral and written communication skills.
  • Strong organizational skills and detail oriented.
  • Proficient in written and spoken English

Required Experience

  • Minimum 3 years of experience in software and databases support.
  • Previous experience of working directly with customers.
  • Degree in Computer Engineering / Computer Sciences or related field.
تفاصيل الوظيفة
المسمى الوظيفي Software Support Engineers
آخر موعد للتقديم 28 - Jul - 2022
المكان قطاع غزة, رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 3 Years
التصنيف الهندسة
آلية التقديم

The candidates should submit their resume with English cover letter by email to [email protected] not later than 28th July 2022. (Email should be titled with “Software Support Engineer ”).

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.