الوصف الوظيفي
  • Recommend qualitative and quantitative annual targets to after sales management.
  • Implement and push through the service targets agreed with the management in terms of service market exploitation, service loyalty, parts and workshop turnover.
  • Analyze the service market potential revenue streams.
  • Perform and evaluate market and competition studies for the service area.
  • Define a range of aftersales services offered by the individual dealership with consideration for the competitive environment
  • Implement standards for the service area in accordance with the company and group standards.
  • Ensure participation in the company Service Report in order to establish benchmarking in comparison with other dealerships
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and improve the after sales quality.
  • Prepare and update job descriptions for service staff in coordination with Human Resources Department.
  • Manage Departmental expenses according to the budget.
  • Coordinate with the Human Resources department to plan and implement the personnel requirements (hiring/ redundancies) in the service department
  • Optimize the service procedure organization using company-specific IT systems
  • Ensure continuous workshop capacity utilization.
  • Organize and monitor product improvements, warranty and goodwill settlements according to company guidelines and customer-oriented aspects.
  • Hold regular employee meetings.
  • Promote the training of service personnel with planning of dates and measures.
  • Organize, monitor and evaluate the internal service key figures in the dealership.
  • Recognize and assess suggestions for improvements in the service area.
  • Ensure a system of signposts, identified service parking spaces in accordance with Company CI specifications in the service area
  • Monitor the compliance with environmental and health and safety regulations.
  • Ensure the cleanliness and tidiness of the premises.
  • Plan and check workshop equipment, fixtures and tools.
  • Prepare flow charts and checklists for use in the service area in order to optimize procedures.
  • Determine workshop working times and opening times in the service area.
  • Prepare duty and holiday rotations and handle shift system.
  • Utilize performance-related incentives of the service staff.
  • To be responsible for displaying current repair conditions.
  • Recommend pricing of workshop labor and workshop parts.
  • Ensure fix it right from first time adhering to quality standards.
  • Setup proper quality assurance methods.
  • Monitor productivity, efficiency and utilization of resources.
  • Submit reports required by dealership and management.
  • Ensure keeping up-to-date with all service standards.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة
  • A minimum of BA degree in Mechanical Engineering or any relevant field.
  • A Minimum of 7 years’ experience in the automotive aftersales
  • Excellent communication and interpersonal skills.
  • Must be fluent in English, strong in Excel, Word. 
  • Prior experience in investigating, solving and handling customer complaints
  • Prior experience in consumer & business products a plus
  • Ability to communicate courteously with customers
  • A firm believer in customer service & its importance.
تفاصيل الوظيفة
المسمى الوظيفي Service Manager
آخر موعد للتقديم 16 - May - 2019
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني إدارة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 7 Years
آلية التقديم

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة 

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.