During 2017, Grand Park Hotel Chain has undergone a unique transition in terms of the services and facilities available to its guests. The hotels’ management has been trying to keep up with the latest trends in the hospitality business and provide its guests with the highest levels of comfort. Grand Park is an equal opportunity employer and is seeking qualified candidate to fulfill a Receptionist position/vacancy at Grand Park Hotel Bethlehem:
DUTIES & RESPONSABILITIES:
-Welcome guests and greet them cheerfully, offer them seats and drinks;
-Deliver excellent customer service, at all times Performs Check In/Out procedures and show the guest his/her room;
-Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail;
-Administer all reservations, cancellations and no-shows, in line with company policy;
-Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities;
-Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety;
-Conduct regular security checks throughout the day and report any security issues to line manager;
-Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment;
-Provide reports, as required, for housekeepers and management.
SPECIAL WORK OR ASSIGNMENT:
-Maintains standards of appearance and hygiene of all staff under his/her control;
-Enjoy dealing with people and be able to vary your approach depending on the guest;
-Be patient and tactful;
-Stay calm under pressure;
-Be able to think quickly and solve problems;
-Be able to multi-task;
-Be methodical and well-organized.
EDUCATION,COMPETENCIES & SKILLS:
-Hotel School and University degree preferably;
-Very good command of English;
-2 years experience in hospitality sector.
Please forward your resume to
by November 12, 2017. Please mention the position you are applying for in the subject line. We thank all applicants, however only those shortlisted for an interview will be contacted.