The A.M. Qattan Foundation is seeking to recruit a motivated junior individual for the position of IT Assistant to work in its offices in Ramallah. The following is the description of this position:
Job Title: IT Assistant
Job Type: Full time
Line of Responsibility: Manager, IT Unit
Work Location: Ramallah
Job Objectives:
The IT Assistant supports the delivery of efficient, secure, and user-friendly IT services by providing first-level technical support, assisting in systems and network maintenance, and ensuring effective implementation of IT policies and procedures
جميع الحقوق محفوظة لموقع جوبس.
Responsibilities & Duties:
Technical and End User Support
- Troubleshoot and resolve IT-related problems in a timely manner and escalate to IT Manager where needed.
- Provide First level technical support and assistance to end users for hardware and software issues.
- Manage printing system, including printer setup, driver installation, and resolving printing-related problems.
- Assist with the Cisco Unified Telephone System, including phone setup, voicemail configuration, and troubleshooting telephony issues.
- Schedule and coordinate computer-related services, maintenance, and license renewals.
Networking and firewalls
- Assist in supporting and maintaining the network infrastructure as required by the Foundation's IT policy.
- Assist in supporting and maintaining network security services.
IT Inventory and procurement support
- Assist in the procurement processes of IT equipment, systems, and applications by providing specifications and analysis.
- Maintain and regularly update the IT inventory and generate the needed reports.
Managerial Tasks
- Implement Foundation IT policies and guidelines to ensure compliance and security.
- Maintain accurate records of IT occurrences and issues, as well as their resolutions.
- Identify and suggest possible improvements in IT procedures and workflows.
- Provide accurate information on IT products or services to end users and stakeholders.
- Perform miscellaneous job-related duties as assigned.
Competencies:
- Effective communication skills (in English & Arabic).
- Ability to plan and align.
- Excellent interpersonal skills.
Education:
- Bachelor's degree in IT-related field (Computer Science, Computer Networking, and Information Systems)
Experience:
- At least one year of relevant work experience.
Technical Skills:
- Proven experience in providing end user support and troubleshooting for hardware and software issues.
- Familiarity with Cisco Unified Telephone System administration and troubleshooting.
- Familiarity with MYQ printing system setup, configuration, and problem resolution.
Other Job Factors
- Responsiveness around the clock (on call)
Interested individuals should submit the application coupled with their CV and letter of interest using the following link: qattanfoundation.org/en/qattan/about/careers/it-assistant
The deadline for submitting applications is Tuesday 15/07/2025. Only potential candidates will be contacted for interviews.
