Warranty and Parts Operations Officer

الوصف الوظيفي

About BCI Mobile:

BCI Mobile; a leading company in the retail & distribution of mobile devices in Palestine; is pleased to announce the following job opportunity, as we are hiring a “Warranty and Parts Operations Officer”, please review the below job duties, responsibilities and requirements for more details:

Job Summary:

Provides proper spare parts forecasting for the Services Centers and manages Spare parts warehouses and manages all warranty claims across all BCI branches.

Job Duties and Responsibilities:

  • Prepares daily/Weekly spare parts orders over (OFS module) for service centers.
  • Prepares the required spare parts orders for all service centers on a weekly basis.
  • Follows up process of preparing daily pending report.
  • Forecasts the needed parts based on the current models and any upcoming models.
  • Prepares initial orders for new models, based on sales forecast.
  • Ensures that all spare parts are stored in a proper way.
  • Updates price list with all part codes and prices continuously and shares it with Finance upon needed.
  • Conducts a quarterly stocktaking of the stock in all branches.
  • Coordinates with Finance team to match spare part stock between service system & Finance system.
  • Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
  • Defines the required process and policies of the Stock Department and improves the existing one.
  • Tracking Spare parts shipment with logistics department.
  • Keeps monitoring for service KPIs.
  • Follows up for special approvals or any warranty issues.
  • Prepares regular reports on a daily, weekly and monthly basis.
  • Prepares daily report for technician’s productivity, received jobs, number of received jobs per branch and same day repair.
  • Prepares a Claim monthly report and monitors and follows up Warranty Claims and on hold/rejected claims.
  • Reviews the monthly warranty invoices and confirms the invoice amount.
  • Collects the defected parts for part collection Audit.
  • Arranges & organizes the spare parts in the shelves in a proper way.
  • Dispatches spare parts to the technicians.
  • Prepares a monthly report for all consumed parts in the previous day and matches them with system.
  • Allocates the parts for each part number through the System.
  • Matches all used or consumed parts physically with the System.
  • Keeps stock control system updated, daily, weekly, monthly for all needed parts.
  • Checks all PR sets to be swapped on system.
  • Performs other duties as and when requested by the direct supervisor.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة
  • Bachelor's Degree in Business Administration or any related field.
  • 1 - 5 years of experience in customer service, with strong knowledge in handsets maintenance.
  • Proficient in relevant computer applications.
  • Preferrably located in Ramallah - Albiereh.
تفاصيل الوظيفة
المسمى الوظيفي Warranty and Parts Operations Officer
آخر موعد للتقديم 15 - Aug - 2023
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

Interested candidates are kindly requested to submit their resumes to the following email address [email protected] No later than August 15, 2023 and indicate “Warranty and Parts Operations Officer” in the subject line as well, or through our website:

Warranty and Parts Operations Officer - BCI Mobile

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.