الوصف الوظيفي
  • Sell additional products, services and repair works in a professional manner.
  • Ensure customer awareness of all products and services available.
  • Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair.
  • Maintain effective liaison with sales, parts and workshop teams.
  • Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, and materials are current and in first class condition.
  • Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
  • Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so.
  • Notify customers promptly of completion of work.
  • Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Supervisor and/or Customers Relationship Department.
  • Initiate job documentation and maintain customer records and follow-up systems.
  • Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable).
  • Document all warranty work as per Mother Company requirements and retail policy and ensure the customer signs for all work undertaken.
  • Accurately maintain departmental systems.
  • Undertake other tasks and responsibilities as requested by the direct manager.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

EDUCATION & TRAINING

  1. BA or Diploma in Mechanical or Mechatronics Engineering.
  2. Driving License.

KNOWLEDGE & EXPERIENCE

  1. A minimum of two years’ experience in same field.
  2. Previous technical / service experience desirable.
  3. Computer skills, including experience of operating word processing and database packages, email and internet.
  4. Proven track record in delivering excellent customer service.

SKILLS & ABILITIES

  1. Teamwork ability.
  2.  
  3. Communication and interpersonal skills.
  4. Ethical behaviour.
  5.  
  6. Open-mindedness.
  7. Self-confidence.
  8. Create and maintain positive working relationships.
تفاصيل الوظيفة
المسمى الوظيفي Service Advisor
آخر موعد للتقديم 31 - Jan - 2023
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب NA
الدرجة العلمية البكالوريوس
الخبرة 1 Year
التصنيف الهندسة
آلية التقديم

[email protected]

 

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.