Senior Customer Support

الوصف الوظيفي

Quizplus is a world-wide educational technology company based in Dubai, operating as an online learning platform for higher education students to access a wide range of course-specific study resources contributed by a community of students and experts. Quizplus is a fast-growing company in publishing daily helpful and accurate study materials audited by a team of in-house experts.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

  • Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
  • Work out strategies of engagement to increase renewals and reduce down-sales
  • Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
  • Go the extra mile to engage customers
  • Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.
  • Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
  • Train assigned employees in their areas of work including customer service related methods, procedures, and techniques.
  • Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.

Requirements:

  • Fluent/native in English, an additional language is a plus
  • Proven customer support experience
  • No specific degree required
  • Strong communications skills: handling and actively listening
  • Customer orientation and ability to respond to different types of characters (patient and empathetic)
  • Ability to multi-task
  • Address customer issues and resolve them in a timely and efficient manner.
  • Ability to work night shifts.
تفاصيل الوظيفة
المسمى الوظيفي Senior Customer Support
آخر موعد للتقديم 04 - Sep - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 2 Years
آلية التقديم

The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with: Senior Customer Support)

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.