Senior Customer Care

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of:

Senior Customer Care for Ramallah Branch                

Ref. No (HR-SCC-HAN-1)

Main responsibilities:

-Ensures consistent delivery of high-quality services to customers.
-Ensures customer's satisfaction.
-Communicates directly with the customers complaints.
-Applies the product return status report to the PR supervisor and copy the customer care team leader on daily basis.
-Deposit daily the cash of both service center and showroom.
-Sends the daily sales report to the showrooms supervisor and marketing manager cc the customer care team leader.
-Sends the daily cash report of the repaired devices for the customer care team leader.
-Getting instructions from technical team leader for any second level problems.
-Gives instructions for the swap units to the PR supervisor, and reports on daily basis the total number of swapped units to the PR supervisor.
-Collects, dispatch & receive (spare parts, defected units, invoices, deposits receipts, leaves & vacation requests)
-Sends daily traffic report to the customer care team leader.
-Manages the attendance, schedule, leaves and vacations, uniform for all of the branch employees.

Job Requirements:                                                                                     

-Bachelor’s degree or associate’s degree in business administration or equivalent field.
-Excellent command of English language.
-Proficient in relevant computer applications.
-5 years' experience in customer care or retail sales experience.

Interested individuals should submit their CV coupled with letter of interest to

HR@bci.ps

please indicate job title in the subject line.

Deadline for submitting applications is 22/05/2016.Only potential candidates will be contacted for interviews   

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