Reservations Clerk

الوصف الوظيفي


The Reservations Clerk will provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

Key Duties & Responsibilities:

  • Maintain complete knowledge of:
    • a) All hotel facilities/services, hours of operation.
    • b) All guest room layouts, bed types, decor, appointments and locations.
    • c) Room availability for any given day.
    • d) Restricted dates, rates and room types.
    • e) All room rates, packages and promotions.
    • f) Specific arrangements between hotel and travel agencies, corporate reservations center.
  • Access all functions of the computer system.
  • Process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies.
  • Describe room accommodations and all amenities.
  • Obtain all designated information to book a reservation.
  • Accommodate special requests and designate such in system.
  • Verify availability.
  • Suggest alternate dates for sold-out dates.
  • Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
  • Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
  • Set up proper billing accounts (i.e., sharewiths, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
  • Verify all reservation information with guest to ensure accuracy.
  • Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
  • Document all information for manual reservations on designated form.
  • Input all manual reservations into the system.
  • Process confirmation letters.
  • Set up group room blocks in the system.
  • Book group reservations against the room block.
  • Input group rooming lists.
  • Monitor group cut-off dates and review with Sales or group contact.
  • Review group resumes and convey all pertinent information in the system to appropriate personnel.
  • Monitor and maintain wait lists daily.
  • Compile and maintain information for daily/weekly/monthly reports.
  • Review status of assignments and any follow-up action with on-coming Agent.
  • Coordinate group reservations with hotel manager
  • Coordinate arrivals/departures with the Housingkeeping department
  • Coordinate with F&B Department 

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Education, Skills and Experience

  • Jerusalem ID Holder a must
  • BA 
  • guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems.
  • Experience with (Optima Reservation System)

Key Competencies and Qualities

  • Attention to detail and accuracy
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests
  • Arabic , English , Hebrew are required          
تفاصيل الوظيفة
المسمى الوظيفي Reservations Clerk
آخر موعد للتقديم 02 - Sep - 2023
المكان القدس
نوع الوظيفة دوام كامل
المستوى المهني إدارة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 4 Years
آلية التقديم

If you qualify and would like to be a part of our team, send your CV with a picture to the following email: 

[email protected] 

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.