الوصف الوظيفي

Millennium Hotel Ramallah, one of the Millennium chain hotels in the world and the only 5-star international hotel in Palestine, is soliciting a qualified candidate to fill the position of 

Receptionist

The hotel receptionist will join the front office team and will be responsible for delivering excellent customer service assistance, in addition to a variety of front office tasks and duties as explained below: 

Main Duties and Responsibilities:  

  • To greet smile and welcome guests and inform them of the facilities within the hotel.
  • To carry out a smooth and efficient check-out and ensure guest satisfaction with the hotel service.
  • To complete all daily tasks laid out in the Reception Check-lists.
  • To keep the Front office management informed of any faults or complaints reported.
  • To ensure that all guest and internal messages are relayed promptly and accurately.
  • To handle guest requests and ensure that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
  • To be fully aware of hotel room rates, availability, promotions, services, and facilities.
  • To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates, and additional revenue.
  • To make reservations for accommodation according to company policy.
  • To deal efficiently with all tasks delegated by the Front Office In-charge as detailed in the Standard Operating Procedure Manual.
  • To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest inquiries.
  • To liaise with Housekeeping to ensure an efficient supply of rooms.
  • To ensure that telephones are answered quickly and efficiently following company directives.
  • To participate in any training and career development schemes as recommended by management.
  • To carry out a thorough shift handover at the beginning and end of each shift.
  • To maintain a high standard of personal hygiene, with specific attention to appearance, hair care specific dress code, and items of uniform supplied by the hotel.
  • Assist the Duty Manager in any task outlined/detailed by him/her.
  • To comply with any reasonable request made by management to the best of your ability.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Requirements:

  • Bachelor's degree or diploma in hospitality, business administration, or relevant field.
  • Minimum one year of work experience as a receptionist, front office representative, or in a relevant role.
  • Excellent verbal and written communication skills both in Arabic and English.
  • Possess high levels of commitment and a professional appearance.
  • Customer service and organization skills.
  • Ability to work under pressure.
تفاصيل الوظيفة
المسمى الوظيفي Receptionist
آخر موعد للتقديم 14 - Feb - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية دبلوم
الخبرة 1 Year
آلية التقديم

Interested and qualified candidates are invited to submit their C.Vs to [email protected] with the subject name “Receptionist”, no later than 14 February 2022.

We thank all applicants for their interest but regret that only short-listed candidates will be contacted.

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.