Native English Speaking Customer Success Officer

الوصف الوظيفي

Quizplus is a world-wide education technology company based in Dubai, operating as an online learning platform for higher education students to access a wide range of course-specific study resources contributed by a community of students and experts. Quizplus is a fast-growing company in publishing daily helpful and accurate study materials audited by a team of in-house experts.

Native English Speaking Customer Success Officer

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. That will include:

  • Work out strategies of engagement to increase renewals, reduce churn and downsales.
  • Administrative and technical support to solve our customers´ incidences.
  • Gather customers´ feedback. This task requires you to have constant contact with our clients.
  • Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of the product.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Who you are

  • You are fluent/native in English, an additional language is a plus
  • No specific degree required
  • You are patient and empathetic in dealing with customer´s needs
  • You bring user experience and a good understanding of computer systems (mobile and computers).
  • You have a great problem-solving capacity and know how to proactively deal with customer complaints
  • You have great communication skills, both written and verbally
تفاصيل الوظيفة
المسمى الوظيفي Native English Speaking Customer Success Officer
آخر موعد للتقديم 31 - Mar - 2021
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية الثانوية العامة
الخبرة 1 Year
آلية التقديم

Interested applicants should send their contact information and resume to [email protected]

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.