Monitoring, Evaluation and Learning Officer

الوصف الوظيفي

Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action—helping people triumph over adversity and build stronger communities from within. Now, and for the future. In Palestine, Mercy Corps has been working hand-in-hand with local communities and partners since 1980s and has staff in three offices based in East Jerusalem, West Bank, and Gaza. Mercy Corps work aims to increase the capacity of Palestinian’s civil society to promote inclusive social and economic development, long-term recovery, and respond to humanitarian need.

Program / Department Summary

Mercy Corps and our partners in WB and Gaza are pleased to present Positive Youth Engagement (PYE). Tailored to the Palestinian context, this holistic five-year program will support 50,000 adolescents with a menu of activities, opportunities for engagement and leadership, and resources to pursue their goals with hope for the future along peaceful and productive pathways. PYE will draw on a suite of proven and contextually-tailored tools, over a decade of research-informed programming on the 10-19 year-old age group, the trust and credibility that comes from a combined 35+ years of continuous operational experience across the West Bank, Gaza, and East Jerusalem (WBG), and local partners with strong networks and youth programming experience throughout WBG. the program will reintegrate older adolescents (15-19 year olds) into social and economic life by empowering them to successfully pursue their goals and prevent younger adolescents (10-14 year olds) from becoming isolated and disconnected from social and economic opportunities.

General Position Summary

The MEL officer is responsible for supporting and improving highest quality implementation of Positive Youth Engagement Project through maintaining continuous improvement and iterative learning process. He/She will also be responsible for ensuring that the program adopts an effective mechanism for monitoring activities based on Mercy Corps M&E Guidelines and Donor requirements. The MEL officer will assist and support the MEL Advisor to establish required M&E plans and systems, to develop tools for both monitoring and evaluation tools (in collaboration with programs) and MEL plan design, and to adopt the accurate collection and precise analysis of relevant data in order to measure program progress and impact and help provide information to stakeholders for decision-making.

Responsibilities and Duties

  • With the MEL Advisor support Mercy Corps PYE in the improvement and implementation of a holistic MEL system that uses close-source and open-source software and flexible cloud solutions to more accurately collect, monitor, verify and document program activities.
  • Conduct data audits and analysis to ensure high quality data; monitor and verify the quality of data collection in the field, the flow of data from field throughout the program team, help the program to compile the data using the standard beneficiary template.
  • Improve the MEL working processes to ensure that data collection, entry and analysis is as per Mercy Corps M&E guidelines and donor requirements.
  • Carry out regular monitoring to ensure, through regular and full/random verification, that concerned program staff collects accurate and precise data as per M&E guidelines and donor requirements
  • Ensure that concerned program staff provide sufficient and accurate supporting document for the reported figures and progress on indicators.
  • Improve training and learning topics, Supervise and provide relevant training to data collection enumerators making sure accurate and precise collection of data. Ensure the highest quality of work of task-support team (enumerators and field monitors) through design proper templates, conduct sample checks, and provide guidance, mentoring and support as appropriate.
  • Conduct DQA to review baseline, end-line, other surveys and supporting systems, selection process of beneficiaries, indicators measurement, and documentation of participants’ information as per stated best practices are in place.
  • As per agreed plan, conduct field visits, joint visit, spot visits and random checks for the implemented activities to ensure the quality and progress of the implementation as per the agreed plans.
  • Share and address the observations of the monitoring activities with the MEL Advisor and program management team, and support the monitoring activities in designing and implementation to ensure following up on the actions resulted and ensure its successful completion through conduct follow-up visits or beneficiaries’ confirmation.
  • Ensure that programs baseline and end line surveys, post distribution monitoring forms (PDM), Pre & Post surveys as planned in the PMP are implemented timely and according to the MEL protocol.
  • Support implementation of the M&E staff and partner capacity-building strategy that promotes a culture of learning and adaption through systematic analysis of program data.
  • Provide training and monitoring in the development of M&E plans, M&E tools as well as survey design, methodology, data collection and analysis and other skills as required for assessing the impact of programs.
  • Under the direction of the MEL Advisor and in coordination with the DoC, support efforts to promote and share internal learning.
  • Supervise/Lead the field implementation of data collection/entry of baseline, need assessments, evaluation, end-line, and post distribution monitoring (PDM) in coordination with program staff.
  • Support MEL Advisor and data analyst and learning in the analysis of survey data and prepare reports.
  • Liaise with programs concerned staff to ensure understanding of M&E requirements and best practices.
  • Work closely with program coordinators and learning and data analyst to compile beneficiary data, and making sure up-to-date data.
  • Provide, in coordination with the learning and data analyst, MEL and Program team with regular program updates including up-to-date beneficiary reach, indicators update, etc.
  • Collect success stories from the field, conduct focus group /Key informant interviews with the beneficiaries and provide insight of program implementation through field monitoring reports.
  • Regularly report any key issues of monitoring and evaluation to the MEL Advisor.

Design and Learning

  • Support in needs assessment and research studies through collection and analysis of quantitative and qualitative data as appropriate.
  • Support in the design and conducting of post implementation monitoring surveys and share the findings with program management team.
  • Support in design and conducting lessons learnt sessions through collection, analysis and reporting of data to program management.
  • Support in the development of a mobile data collected capability, as well as relational database design
  • Support in promoting the culture of two way learning in the organization.

Other Duties

  • Commit to and support all efforts towards accountability, specifically to beneficiaries and adhering to the code of ethics and policies of Mercy Corps and the norms in the local society.
  • Perform work beyond normal office hours when necessary. Compensatory time-off is to be agreed in advance with the MEL Advisor/HR.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
  • Any other duties as asigned by MEL Advisor.


  • Ensure that all office or field tasks and activities are implemented with a clear analysis and understanding of security management priorities.

Organizational Learning 

  • As part of our commitment to organizational learning – and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – Mercy Corps expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging partner communities as equal partners in the design, monitoring and evaluation of our field projects.

Authority and Accountability

Supervisory Responsibilities

Data Collection Support Team


Reports Directly To: The Monitoring, Evaluation and Learning Advisor

Works Directly With: Chef of party, MEL Manager, other MEL team members, Finance and Compliance Department, Operations Department, Procurement Department, local partner NGOs, enumerators as needed.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Job specification

  • Bachelor’s degree in business administration, project management, economic development, engineering, or any related field.
  • 2+ years proved experience in Monitoring and Evaluation in INGO/funded projects.
  • 1+ years of experience in supervising and leading data collection.
  • 1+ years of experience in working with quantitative and qualitative data collection and analysis.
  • High proficiency in using MS Office, especially Excel, database management and statistics packages: SPSS or other statistical package.
  • Excellent Experience in data collection and data analysis.
  • Experience in leading baseline, end-line, surveys, and FGD sessions.
  • Experience in writing success stories and lessons learned.
  • Excellent technical reporting skills.
  • Fluency in spoken and written of English and Arabic languages is required.
  • Ability to interact effectively with international and national personnel, as well as with project partners and community members.
  • Ability to conduct oneself with sensitivity and respect toward others

Success Factors

The successful MEL officer will be capable of multi-tasking, excellent communication and coordination skills with strong personality, have initiative, drive, and energy, and experience with on the job coaching. The ideal candidate will have the ability and curiosity to work comfortably and effectively with team members of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

تفاصيل الوظيفة
المسمى الوظيفي Monitoring, Evaluation and Learning Officer
آخر موعد للتقديم 20 - Oct - 2022
المكان القدس, رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 3 Years
آلية التقديم

Qualified persons with disabilities are highly encouraged to apply.

Interested candidates are encouraged to submit an application online HERE no later than Thursday, 20 October 2022

Only short-listed candidates will be contacted.

Please apply separately for each position you are interested in.

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.