Elite Tech Solutions & Services is seeking a qualified IT Specialist, the IT Specialist will serve Support Requests in a Multi- Customer environment and will cover various computer-based systems.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Install, modify, and repair computer hardware and software.
- Provide onsite technical support services including servers, storage and backup solutions installation, configuration and ongoing maintenance services.
- Provide onsite technical support services for various platforms and operating systems including Domain controller, Group policy configuration and software deployment.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through problem-solving processes.
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Create the necessary documentation for new or existing IT related deployments.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
جميع الحقوق محفوظة لموقع جوبس.
Qualifications & Requirements
- 3+ Years Proven experience as an IT Technician or other customer support role.
- Microsoft Certification whether MCITP, MCSE or MCSA is a Plus.
- Cisco, Juniper, Fortinet and other similar certifications are a Plus.
- Good understanding of computer systems, Printing devices, Networking devices, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة
Send your CV directly to: [email protected]