IT Specialist

الوصف الوظيفي

Elite Tech Solutions & Services is seeking a qualified IT Specialist, the IT Specialist will serve Support Requests in a Multi- Customer environment and will cover various computer-based systems.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Install, modify, and repair computer hardware and software.
  • Provide onsite technical support services including servers, storage and backup solutions installation, configuration and ongoing maintenance services.
  • Provide onsite technical support services for various platforms and operating systems including Domain controller, Group policy configuration and software deployment.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through problem-solving processes.
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Create the necessary documentation for new or existing IT related deployments.
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Qualifications & Requirements

  • 3+ Years Proven experience as an IT Technician or other customer support role.
  • Microsoft Certification whether MCITP, MCSE or MCSA is a Plus.
  • Cisco, Juniper, Fortinet and other similar certifications are a Plus.
  • Good understanding of computer systems, Printing devices, Networking devices, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
تفاصيل الوظيفة
المسمى الوظيفي IT Specialist
آخر موعد للتقديم 13 - Sep - 2020
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 4 Years
آلية التقديم

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة

or 

Send your CV directly to: [email protected]

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.