الوصف الوظيفي

Responsibilities :

  • Support, Administration , optimization and configuration of company related payment applications software/hardware.
  • Managing cases, requests and enhancements using online tools and processes
  • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Deployment of service releases, patches, requests and customizations
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Other Responsibilities

  • To assist with the support of internal applications and infrastructure
  • Creation and distribution of knowledge and information with other team members and the company
  • Providing assistance and cover for other team members where required

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Required Skills

  • Excellent analytical and problem solving skills.
  • Practical experience of Linux , Oracle , Windows Server, SQL Server, IIS and networking
  • Ability to work both independently and as part of a team.
  • Excellent customer service skills
  • Understanding of software development cycle.
  • Excellent written and spoken English
  • Flexibility - responsibilities may require occasional evening and weekend work

Desirable Skills

  • Previous experience dealing with support cases or requests via e-mail, telephone and in person
  • Familiarity with the POS machines, cards and payments applications  is advantageous
  • Familiarity with Android development is advantageous
  • Requirement gathering and specification planning
  • Oracle/SQL Server administration or development
  • Understanding of change and release management

Education and Experience

  • IT or related certificate 
  • 1-3 years of experience in related Field
تفاصيل الوظيفة
المسمى الوظيفي IT/ Operation
آخر موعد للتقديم 21 - May - 2020
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

Cover letters and CVs must be sent to my email [email protected]

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.