الوصف الوظيفي

The Palestinian Electricity Transmission Ltd. (PETL) invites applications from eligible candidates for the positions with the following details:

Help Desk Specialist  (Ref. #: HDO/IT/ 2021-06)

Roles and Responsibilities:

    • Respond to enquiries from staff to help them resolve any hard- ware or software problems.
    • Maintain a log of any software or hardware problems detected.
    • Support users in the use of computer equipment by providing any necessary training and advice.
    • Maintain a list of suppliers and other subcontractors who may be required to assist in the resolution of technical problems.
    • Arrange for external technical support where problems cannot be resolved in-house.
    • Provide helpdesk support and resolve problems to the end employee’s satisfaction 
    • Respond quickly and effectively to requests received through the IT helpdesk 
    • Modify configurations, utilities, software default settings, etc. 
    • Document performed activities and prepare periodic reports.. 
    • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. 
    • Install, test and configure new workstations, peripheral equipment and software. 
    • Maintain inventory of all equipment, software and software licenses. 
    • Prepare report to the infrastructure department manager. 
    • PC setup and deployment for new employees using standard hardware, images and software. 
    • Perform timely workstation hardware and software upgrades as required. 
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 
    • Develop suitable training manuals. 
    • Maintain daily performance of computer systems. 
    • Install, modify, and repair computer hardware and software. 
    • Run diagnostic programs to resolve problems. 
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. 
    • Install computer peripherals for employees. 
    • Follow up with employees to ensure issue has been resolved.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Qualifications:

  • Bachelor’s Degree in Computer Engineers, Information Technology, Computer Science, or related field required
  • 5-7 years’ experience in IT or an equivalent combination of work experience.
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
  • Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks, office application software packages, email, and PC operating systems
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Excellent diagnostic and problem solving ability
  • Strong ability to manage multiple tasks simultaneously, adapt to changing priorities and meet aggressive deadline.
  • Previous experience developing and writing reporting requirements for creation of reporting solutions. 
  • Good presentation skills and ability to deliver training courses.
  • Ability to effectively communicate in both written and verbal formats
  • Good communications skills both oral and written in English and Arabic.
تفاصيل الوظيفة
المسمى الوظيفي Help Desk Specialist 
آخر موعد للتقديم 30 - Sep - 2021
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 5 Years
آلية التقديم

Interested applicants please submit your CV in English before 15:00 pm Thursday 30/09/2021.

Application packages will be considered on a rolling basis. Qualified applicants will be contacted for an interview

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.