You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:
- Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
- Work out strategies of engagement to increase renewals and reduce down-sales
- Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
- Go the extra mile to engage customers
- Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.
- Particapate in performing the most complex work of the team.
- To be involved in developing and documenting daily tasks of the team members.
جميع الحقوق محفوظة لموقع جوبس.
- Fluent/native in English, an additional language is a plus
- Proven customer support experience
- Bachelor's degree in Business Administration, Marketing, or any relevant field
- Strong communications skills: handling and actively listening
- Customer orientation and ability to respond to different types of characters (patient and empathetic)
- Ability to multi-task
- Address customer issues and resolve them in a timely and efficient manner.
- Working hours will be from 9:00 A.M - 5:00 P.M
The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with: Customer Support)