Customer Support Representative

الوصف الوظيفي

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

  • Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
  • Work out strategies of engagement to increase renewals and reduce down-sales
  • Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
  • Go the extra mile to engage customers
  • Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.
  • Particapate in performing the most complex work of the team. 
  • To be involved in developing and documenting daily tasks of the team members. 

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Requirements:

  • Fluent/native in English, an additional language is a plus
  • Proven customer support experience
  • Bachelor's degree in Business Administration, Marketing, or any relevant field 
  • Strong communications skills: handling and actively listening
  • Customer orientation and ability to respond to different types of characters (patient and empathetic)
  • Ability to multi-task
  • Address customer issues and resolve them in a timely and efficient manner.
  • Working hours will be from 9:00 A.M - 5:00 P.M 
تفاصيل الوظيفة
المسمى الوظيفي Customer Support Representative
آخر موعد للتقديم 31 - Dec - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with: Customer Support)

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.