Customer Support

الوصف الوظيفي
You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:
  • Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
  • Work out strategies of engagement to increase renewals and reduce down-sales
  • Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
  • Go the extra mile to engage customers
  • Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة
  • Fluent/native in English, an additional language is a plus
  • Proven customer support experience
  • No specific degree required
  • Strong communications skills: handling and actively listening
  • Customer orientation and ability to respond to different types of characters (patient and empathetic)
  • Ability to multi-task
  • Address customer issues and resolve them in a timely and efficient manner.
  • Ability to work night shifts in the office (5:00 P.M - 1:00 A.M / 1:00 A.M - 9:00 A.M)
تفاصيل الوظيفة
المسمى الوظيفي Customer Support
آخر موعد للتقديم 31 - Dec - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة No Experience
آلية التقديم
نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.