Customer Support

الوصف الوظيفي

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

  • Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
  • Work out strategies of engagement to increase renewals and reduce down-sales
  • Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
  • Go the extra mile to engage customers
  • Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.
  • Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
  • Train assigned employees in their areas of work including customer service related methods, procedures, and techniques.
  • Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Requirements:

  • Fluent/native in English, an additional language is a plus
  • Proven customer support experience
  • No specific degree required
  • Strong communications skills: handling and actively listening
  • Customer orientation and ability to respond to different types of characters (patient and empathetic)
  • Ability to multi-task
  • Address customer issues and resolve them in a timely and efficient manner.
  • Ability to work night shifts (5:00 P.M - 1:00 A.M and 1:00 A.M - 9:00 P.M) 
تفاصيل الوظيفة
المسمى الوظيفي Customer Support
آخر موعد للتقديم 14 - Nov - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

This position is a full time night shift job. The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with (Customer Support)

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.