Customer Success Specialist

About LogesTechs

Logestechs is a leading SaaS company specializing in delivery and warehouse management systems (DMS & WMS), helping logistics companies across the MENA region optimize their operations. We serve over 130 logistics companies and are expanding our commercial presence across new markets.

Your Responsibilities Will Include:

- Onboarding and Training New Customers: Master our system to provide comprehensive training for new clients.

- Customer Support Throughout Their Journey: Assist clients in resolving technical issues and addressing concerns during their partnership with LogesTechs.

- Bug and Issue Reporting: Report technical issues to the development team using proper channels and detailed documentation.

- Building System Knowledge: Create and maintain a directory of information about our system for internal and customer use.

- Process and System Improvements: Identify and implement enhancements to improve team efficiency and the customer experience.

- Cross-Team Collaboration: Work with Onboarding, Product, Marketing, Support, and Engineering teams to ensure a seamless customer journey.

- Contracts and Billing: Prepare contracts for new customers, calculate charges, collect payments, and coordinate billing processes.

جميع الحقوق محفوظة لموقع جوبس.

Qualifications:
- Bachelor’s degree or equivalent in Computer engineering / Industrial engineering.
- Strong English communication skills, both written and spoken.
- Exceptional organizational and time-management skills.
- Ability to handle customer relationships with professionalism and empathy.
- Experience with customer success, SaaS, or technical support.

We welcome all candidates and encourage female applicants to apply as we strive for diversity and inclusivity in our team.

Interested and qualified candidates can apply online through Apply Now-button below