Customer Care and Training Supervisor

الوصف الوظيفي

A local compny located in Palestine is looking for Customer Care and Training Supervisor in according to the following:

The Customer Care and Training Supervisor will be responsible for leading our customer support team and developing and implementing training programs


  • Develop and implement customer service policies and procedures to ensure consistent service delivery
  • Respond to escalated customer inquiries and complaints, resolving issues in a timely and professional manner
  • Monitor and analyze customer feedback and performance metrics to identify areas for improvement
  • Develop and implement training programs for retail associates, including new hire orientation, product training, and sales training
  • Conduct training sessions and facilitate workshops, using a variety of training methods and materials
  • Evaluate training program effectiveness and make recommendations for improvement
  • Collaborate with cross-functional teams, including sales and operations, to ensure training programs are aligned with business goals and objectives

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة


  • Bachelor's degree in business, marketing, training, or a related field
  • 3+ years of experience in customer service or support, with knowledge in training or education, preferably in a retail or customer service environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking skills
  • Ability to work well under pressure and handle multiple priorities
  • Knowledge of customer service software and tools
  • Knowledge of adult learning principles and training methods
  • Passion for delivering exceptional customer service and helping others.
تفاصيل الوظيفة
المسمى الوظيفي Customer Care and Training Supervisor
آخر موعد للتقديم 13 - Sep - 2023
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 3 Years
آلية التقديم

Qualified applicants are encouraged to apply their CV only to the address below by Sep 13, 2023

[email protected]


نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.