Corporate Communication & Customer Care Manager

الوصف الوظيفي

Vitas Palestine is looking for a dynamic Corporate Communication and Customer Care Manager to develop Corporate communications and marketing strategies for a profitable business unit. Under the guidance of the CEO, this individual will work cross-functionally with different departments to execute departmental action plans and  implement multiplatform marketing  and communications campaigns for an array of products and segments.  

Responsibilities

  • Build the annual marketing strategy, marketing budget, and annual action plans that cover the key milestones and activities to achieve the marketing strategic objectives.
  • Oversee and supervise the daily work and tasks related to sub divisions (customer care, product development and research, and corporate communications)
  • Conduct regular (quarterly) review on marketing strategy, ensuring it covers any new trends or emerging challenges.
  • Identify  target segment groups and how to communicate with them over digital/social platforms
  • Implement the marketing strategy and departmental action plans, ensuring all actions are within budget and on schedule.
  •  Utilize various digital/non digital media channels such as social media networks, email, PPC/ SEM, SEO, content marketing / PR outreach in form of events, sponsorships, CSR. Analyze data quantitatively / qualitatively, and use customer research, data and digital metrics
  • Stay ahead of market trends and Identify new opportunities to enhance organizational image and market new products
  • Conduct market research and surveys  periodically & define clients’ needs and satisfaction levels .
  • Implement and supervise the product development process that leads to innovate and / or modify market driven products that respond to client needs and preferences  
  • Help in executing data driven and result oriented  communications plan for the internal / external stakeholders, , covering brand /product marketing campaigns /promotional programs / PR activities , and across all channels.
  • Manage and oversee the inbound/outbound call center activities and calls and customers’ complaints and suggestions
  • Supervise the content creation and editing  for various platforms and tools , and initiate accurate, timely content on external social media  & digital platforms
  • Report on key performance indicators, and opportunities for improvement on a  monthly  basis
  • Work closely with the operations department to promote new products effectively

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Requirements:

  • Undergraduate degree in Marketing or a related field, Masters degree is  preferred.
  • At least 5 years of experience in a similar position.
  • Excellent management and leadership skills with deliverable-oriented mindset.  
  • Roll up sleeve mentality-ability to work in a fast-paced environment
  • Proven working experience in traditional, digital and content marketing
  • Strong analytical skills and data-driven thinking
  • Demonstrable experience in managing SEO/SEM, marketing database, email, social media
  • Highly creative with experience in identifying target audiences and devising digital campaigns that  support high engagement and generate sales leads 
  • Ability to understand industry trends and learn new technologies
  • Solid knowledge of website/social analytics tools such as Google analytics or Omniture and optimizing Google AdWords campaigns OR readiness to learn analytics tools
  • Excellent communication and writing skills
  • Proficiency in Arabic and English
  • Good presentation skills.
  • Excellent Excel skills

 Additional

  • Working experience in microfinance, E-commerce, or banking or any digital commerce oriented business is a plus
  • Any previous experience of video production or creative campaigns is a plus
  • Proficiency in Microsoft Office – and other marketing/sales related software such as HubSpot, HuitSuite, Social bakers, Salesforce etc.
تفاصيل الوظيفة
المسمى الوظيفي Corporate Communication & Customer Care Manager
آخر موعد للتقديم 22 - Sep - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني إدارة
الراتب N/A
الدرجة العلمية البكالوريوس
الخبرة 5 Years
آلية التقديم

Only candidates meeting the above qualifications will be considered.     

To apply, please send your CV by email to [email protected],  no later than 22/09/2022.

 

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.