Communication and Reporting Officer     

الوصف الوظيفي

Position Title : Communication and Reporting Officer     

Position Type : Regular, Full Time

Location   : Mercy Corps Ramallah Office

Duration               : One Year with possibility of extension 

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action—helping people triumph over adversity and build stronger communities from within. Now, and for the future. In Palestine, Mercy Corps has been working hand-in-hand with local communities and partners since the 1980s and has staff in three offices based in East Jerusalem, West Bank, and Gaza. Mercy Corps' work aims to increase the capacity of Palestinian civil society to promote inclusive social and economic development, long-term recovery, and respond to humanitarian needs. 


The Communication and Reporting Coordinator is responsible for ensuring that all information, data, and success stories from the field are captured in collaboration with the PYE core team, national partners, and network of local partners and CBOs, documented and reported in a results-based and timely manner for internal purposes for Mercy Corps PYE program, and USAID. Related submissions will align with related Mercy Corps and USAID rules and regulations. The Communication and Reporting Coordinator is responsible for developing communication materials (e.g., information sheets, press releases, social media posts) on PYE activities for external English and Arabic audiences. He/She will manage graphic designers and multimedia producers who will design and produce related awareness-raising and information kits.

Essential Responsibilities 


  • Ensure effective communications, visibility, and knowledge management within Mercy Corps, PYE program, and to external audiences (e.g. localities, national).
  • Develop, implement, and monitor a Communication Strategic Action Plan in line with the PYE annual work plans to facilitate better understanding among partners and government about PYE and program progress through social media and other communication channels. 
  • Develop, implement, and monitor a Branding and Marking Plan in line with USAID branding and marking guidelines at the level of PYE, partners, and local partners, mainly the CBOs and youth councils. 
  • Undertake field visits to gather the information and results related to the program in collaboration with the M&E Youth Researchers Unit/Team. 
  • Develop visibility materials such as Mercy Corps PYE leaflets, updates on Mercy Corps website regarding the program, publish and share success and Most Significant Change (MSC) stories with relevant stakeholders (USAID, Mercy Corps HQ, Regional Office) for special events.
  • Capture and share photo documentation for all key activities.
  • Manage the translation of success stories, documents, and official letters from English to Arabic and vice versa as required. 


  • With input from the MEL Advisor and Technical Specialists, help produce high-quality program progress reports as per donors and Mercy Corps requirements.
  • Support the development of PYE annual work plans and the MEL plan.
  • Support drafting and finalization of quarterly and annual reports, evaluation reports, and final reports for the PYE program, as well as all ad-hoc reports required by the donor and/or Mercy Corps.
  • Provide high-quality editing and formatting for all program-related documents in English.
  • Support program staff in organizing and managing trainings, workshops, conferences, and field visits as required.
  • Provide relevant expert services to the Program Management Unit, program components, and implementing partners on reporting and communications and act as a facilitator or trainer.
  • Other duties as requested from the direct supervisor. 


  • Ensure that all PYE program and/or activities across target localities are implemented in line with USAID branding and marking guidelines with a clear analysis and understanding of security management priorities.


As part of our commitment to organizational learning – and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve – Mercy Corps expects all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


Mercy Corps team members are expected to support all efforts toward accountability, specifically to the partners and international standards guiding international relief and development work, while actively engaging partner communities as equal partners in designing, monitoring, and evaluating our field programs.

Supervisory Responsibility N/A


Reports Directly To: PYE Chief of Party

Works Directly With: : MEL Advisor, Technical Specialist/DCoP, Finance and Compliance Department, Operations Department, Procurement Department, international and local partner NGOs..

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Minimum Qualification & Transferable Skills

  • Master’s degree in Mass communications, journalism, social sciences, or related areas.
  • Five years relevant working experience.
  • Extensive experience in communication and distribution strategies and techniques, reporting, documentation, publication, and audio-visual material preparation.
  • Excellent writing, editing, and speaking skills in both English and Arabic.
  • Well-versed in the latest electronic publishing and graphics methods.
  • Priority will be given to candidates who demonstrate a high level of motivation and good communication, social, and interpersonal skills
  • Well-versed in MS Word, Excel, Access, PowerPoint, and English/Arabic languages typing.
  • Fluent in both spoken and written Arabic and English languages.
  • Ability to interact effectively with international and national personnel and with program partners and community members.
  • Ability to conduct oneself with sensitivity and respect toward others

Success Factors 

The successful Communications and Reporting Officer will be capable of multi-tasking, excellent communication and coordination skills, strong personality, initiative, drive, energy, and experience with on-the-job coaching. The ideal candidate will have the ability and curiosity to work comfortably and effectively with team members of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem-solving. 

Successful Mercy Corps team members have a solid commitment to teamwork and accountability, thrive in evolving and challenging environments, and prioritize effective written and verbal communication. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Qualified persons with disabilities are highly encouraged to apply.

تفاصيل الوظيفة
المسمى الوظيفي Communication and Reporting Officer     
آخر موعد للتقديم 09 - Jan - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني متوسط الخبرة
الراتب N/A
الدرجة العلمية الماجستير
الخبرة 5 Years
آلية التقديم

Interested candidates are encouraged to apply online HERE no later than Sunday, 9 January 2022

Only short-listed candidates will be contacted.

Please apply separate application for each position you are interested in.

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.