Client Services Representative

الوصف الوظيفي

Amideast’s Client Services Representative is based at the organization’s main office in El-Bireh in the Ramallah District.  This position is for full-time employment, and the successful candidate will be issued a one-year employment agreement that can be renewed, pending satisfactory job performance.

The Client Services Representative will be responsible for providing a variety of client services and handling various administration tasks that support clients, beneficiaries, and staff.  

The Client Services Representative will receive incoming calls and visitors, make client appointments, and offer a reception service to clients and visitors to the office.   Responsibilities and tasks will also include responding to social media comments/questions, performing cashier duties, maintaining book inventory, completing data entry tasks, designing posts for social media, and maintaining an alumni/customer database.

Also, the Client Services Representative will provide administrative assistance to department managers and ensure the effective functioning of the office.

Overall Position Responsibilities:  The Client Services Representative will receive general supervision, administrative guidance, and day-to-day supervision from the Finance and Admin Manager, West Bank/Gaza.  Specifically, the Client Services Representative is responsible for the following duties:

  • Answers telephone, email, and social media inquiries and provides information about various programs
  • Receives visitors, provides information about programs and services, and directs them to the appropriate department
  • Maintains the reception area clean and organized
  • Works effectively and collaboratively to provide overall support to the administration and project departments
  • Provides support with data entry tasks, calls, emails, and SMS to students and clients
  • Provides office clerical support to admin and program departments when necessary, including photocopying and translation of program documents
  • Provides support to Testing Department test center candidates by maintaining a working knowledge of policies, practices and procedures
  • Obtains and maintain the Prometric Test Center Administrators annual certification in order to provide proctoring assistance, when necessary
  • Enter timely client service information into Amideast’s CSR system
  • Performs cashier duties and prepares daily cash reports
  • Maintains book inventory and prepares monthly inventory count and reports
  • Maintains and reports petty cash expenses
  • Reconciles monthly Amideast credit card statement and uploads receipts
  • Maintains alumni/customer database
  • Organizes and maintains files related to office administration
  • Develops content and design posts for social media to promote Amideast program and services
  • Ensures client safety
  • Performs other related duties

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Qualifications:

  • A bachelor’s degree in business administration, education, or a related field
  • A minimum of 2 years of relevant work experience
  • Fluent in spoken and written Arabic and English language skills
  • Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
  • Demonstrated experience in social media marketing and graphic design
  • A valid TOEIC exam score minimum of 785 or CEFR B2 equivalent.

Skills and Attributes:

  • An ability to actively participate in a cooperative, “can-do” work environment.
  • An ability to work as a member of a team, fostering confidence and co-operation of others
  • An ability to work and communicate effectively with a wide range of people from different cultural backgrounds and to respond diplomatically and appropriately to people in a variety of situations
  • An ability to work well under pressure without sacrificing professional standards and to meet deadlines
  • A demonstrated ability to be a self-starter and to manage priorities in an organized manner
  • Solid communication and interpersonal skills
  • A demonstrated ability to negotiate effectively
  • A demonstrated ability to solve problems, improve administrative functions, and design innovative solutions for work efficiency purposes
تفاصيل الوظيفة
المسمى الوظيفي Client Services Representative
آخر موعد للتقديم 15 - Oct - 2022
المكان رام الله والبيرة
نوع الوظيفة دوام كامل
المستوى المهني مبتدىء
الراتب 3500 NIS
الدرجة العلمية البكالوريوس
الخبرة 1 Year
آلية التقديم

Applicants should apply via the Amideast Career Center portal and upload CV, Coverletter, and 3 recommendations at https://jobs.amideast.org/public/jobs/2022-129P3295.htm

نصيحة من جوبس لحمايتك : عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل.