Marketing, Business Dev & Operations Managers

Food On Time is a rapidly expanding food delivery company based in Ramallah, officially registered and committed to offering fast, efficient, and quality-driven delivery services throughout Palestine. As part of our strategic expansion, we are hiring a motivated and experienced professional to lead across three core areas of our business: Marketing, Business Development, and Operations Management.

This is a high-impact leadership role that blends strategic thinking with execution, requiring hands-on involvement in digital marketing, partner outreach, field coordination, and service optimization.

Key Responsibilities (spanning marketing, partnerships, and operations):

• Develop, manage, and execute comprehensive digital marketing campaigns on platforms such as Meta Ads Manager, Google Ads, TikTok Ads, and others — with a focus on audience segmentation, conversion, and retention.

• Oversee the company’s social media strategy, creative content direction, branding consistency, and performance monitoring.

• Conduct ongoing market research and customer behavior analysis to guide targeting, positioning, and campaign adjustments.

• Build and maintain strong partnerships with restaurants, shops, and service providers — from initial outreach to successful onboarding and relationship management.

• Negotiate contracts and service-level agreements that ensure mutual benefit for both company and partners.

• Analyze market trends and competitor offerings to identify growth opportunities and revenue streams.

• Lead the operational team of drivers and delivery staff, assigning routes, managing schedules, and ensuring on-time performance and professionalism.

• Design and implement standard operating procedures (SOPs) to improve efficiency, minimize delivery time, and handle real-time challenges in the field.

• Utilize delivery tracking systems, dispatch apps, and dashboards to monitor KPIs, track success metrics, and respond to logistical issues.

• Ensure high levels of customer satisfaction, handling escalations and maintaining quality across every touchpoint.

• Work closely with finance and customer service teams to align on promotional campaigns, service pricing, and delivery cost control.

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Candidate Requirements & Professional Profile:

• A Bachelor’s degree in Marketing, Business Administration, Logistics, or any related field.

• A minimum of 3–5 years of progressive experience in roles related to digital marketing, B2B development, and/or field operations — ideally in food delivery, logistics, e-commerce, or service industries.

• Hands-on experience with digital marketing tools: Google Ads, Meta Business Suite, email marketing platforms, SEO, and analytics tools (GA4, Hotjar, etc.).

• Strong negotiation, presentation, and networking skills — with proven success in building client/vendor relationships and closing deals.

• Excellent project and people management skills, capable of leading field teams and collaborating with internal departments.

• Comfortable with data analysis and reporting, with the ability to make strategic decisions based on metrics.

• Fluent in English (both written and spoken); Arabic fluency is an advantage.

• Possession of a valid driver’s license is required. Owning a personal vehicle is strongly preferred, as the role involves on-the-ground tasks and travel.

How to Apply:

Interested candidates are required to send their updated CVs, along with scanned copies of academic degrees and work experience certificates, to the email below.

Important: Please clearly specify the position you are applying for — whether Marketing Manager, Business Development Manager, or Operations Supervisor — in the subject line of your email.
Applications that do not include the job title or required documents will not be considered.

 Email: [email protected]
 Location: Ramallah

Only shortlisted candidates will be contacted.