HR and Admin Specialist

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.  

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. 

Overall purpose of the role: 

DRC is looking to hire HR and Administration Specialist,This role has a country focus and ensures compliance with DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities. 

Duties and Responsibilities 

Recruitment, development and people planning 

• Drive and support recruitment and selection activities ensuring compliance with recruitment process 

• Work with senior management team and senior staff on new staff retention strategies and initiatives 

• Ensure proper onboarding process 

• Ensure oversight and consistency in position titles and grades, across all field locations 

• Support staff development activities including promoting the DRC Learning Catalogue. 

Performance, well-being and compensations & benefits 

• Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept 

• Lead the performance management process 

• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements 

• Lead people well-being initiatives 

• Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments 

Human Resources Policies and Support 

• Maintain and update Staff Human Resources Handbooks as necessary 

• Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery 

• Work closely with HQ to share information and provide support as required 

Facilities Office management  

• Ensure all office infrastructures are appropriate, safe and functioning (i.e. security system, health and safety, communications, etc.)  

• Oversee all aspects of office maintenance and cleanliness.   

• In conjuction with the safety team, ensure safety and security issues for the general security of the office.   

• Ensure insurance plan is in place for all office buildings and equipment, and updated at all times.   

• Maintain and update lease agreements and coordinate the renewal of leases for office premises, guesthouse and expatriate housing. Act as the focal point for liaision with landlords.   

• Coordinate handover of leased properties and ensure security deposits are refunded on timely basis.   

• Ensure repairs and maintenance of facilities in compliance with DRC standards and procedures.   

• Manage the administration team to ensure overall efficiency.    

 Guesthouse management:  

• Management of the guesthouse ensuring all infrastructures are safe and functioning.   

• Oversee all aspects of upkeep and cleanliness at the guesthouse.   

• Ensure guesthouse stocks and supplies are in place, and monitor their utilization.  

• •Ensure the Guesthouse Handbook is updated on regular basis, and available at the guesthouse.   

• Act as focal point for guesthouse and expatriate houses, liaise with property landlords on any matters arising. Oversee repairs as required.     

Administrative support  

• Ensure all utility payments are done on timely basis.   

• Ensure meetings for the senior management team are organised and other administrative support as may be required.  

• Act as backup to the Travel Officer.   

•  Any other duties as requested by Manager. 

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Experience and technical competencies: 

• Minimum 3 years' working experience in Human Resources with at least 2 years in a senior Human Resources management role within an NGO 

• Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes 

• Extensive knowledge on local labor law 

• Excellent skills in handling and advising on complex people management issues 

• Experience in developing Human Resources strategies and policies, and driving implementation  

• Experience using an online system for recruitments 

• Full professional proficiency in English Experience in working in NGOs 

• Master's degree in human resource management, Business, or Social Science Degree specializing in Human Resources 

In this position, you are expected to demonstrate DRC’s five core competencies:   

• Striving for excellence: You focus on reaching results while ensuring an efficient process.   

• Collaborating: You involve relevant parties and encourage feedback.   

• Taking the lead: You take ownership and initiative while aiming for innovation.   

• Communicating: You listen and speak effectively and honestly.   

• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. 

We offer 

Contract length: 6 months with a possibility of extension based on performance and funding 

Position Band:  This position will be placed at non-management band G2 

Start date: ASAP 

Duty station: Ramallah 

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National. 

Interested to apply? All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. 

Closing date for applications: June 30, 2025 

For further information about the Danish Refugee Council, please consult our website drc.ngo.