Customer Experience Officer

Job Description

Arabeep is an automotive FinTech company that’s revolutionizing car financing through offering High optional and flexible end-to-end mobile experience Through connecting the auto dealer’s & customers to a network of lenders, providing a fast, mobile-first checkout experience.

We are looking for the following Position to join our startup team in our Ramallah Based Office .

Customer Experience Officer

Responsible for efficient management of the customer life cycle to meet company’s objectives of profitability, customer success and stakeholder experience.


  • Customer Relationship Management:
  • Implement an effective customer relationship management system to foster customer loyalty
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement
  • Assist the Directors in establishing coordination with the Territory Dealership account manager and Finance Department to deliver seamless customer service
  • Managing calls (Incoming & Outgoing ) and customer service inquiries. 
  • Qualifying sales leads / Loan application to match with Lenders Criteria.
  • Identifying and assessing customers’ needs to achieve satisfaction, Ltd. All Rights Reserved.

Job Requirements


  • 3-5 years of experience in Finical / automotive Sector is a + .
  • Proven Sales support experience or experience as a Customer success officer .  
  • Track record of over-achieving target . 
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • BA Degree In Business / Financing / Accounting / Marketing or any other relative Major.

Excellent English is a must!

Job Details
Job Title Customer Experience Officer
Deadline 27 - Nov - 2019
Location Ramallah
Job Type Full time
Position Level Mid Career
Salary N/A
Degree Bachelor's degree
Experience 3 Years
Application Instructions

Interested Candidates should forward their resume to [email protected] with a cover letter explaining why they are a good fit for this Position in English. 

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