Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors. BCI is intending to recruit a highly qualified individual to fill the position of

Customer Care for Ramallah                

Ref. No (HR-CC-MCELL-1)

Main responsibilities:
-    Fills the customers’ information on the System.
-    Obtains all relevant information to handle the customers’ inquiries and complaints.
-    Helps the customers with the first technical support.
-    Responds promptly to the customers inquiries.
-    Conveys the customers’ complaints to the Branch Supervisor.
-    Directs requests and unresolved issues to the Branch Supervisor.
-    Fills the completed jobs within the Customer Care archiving system.
-    Gets full details from the customer about the defected device and fills out all the details on the job Number in order to be clear for the Technician.
-    Receives/submits the defected and repaired devices from and to the customers.
-    Explains the out of warranty case to the customer and extra fees details.
-    Fills out the invoices for the out of warranty according to the serial number.
-    Performs other duties as and when requested by the direct supervisor

Job Requirements:

-         Bachelor’s Degree in "Business Administration, Marketing" or any equivalent field.
-         1-3 years' experience in dealing with the customers.
-         Good knowledge in English

Important message to all applicants:-

Interested individuals should submit their CV coupled with letter of interest to

please indicate job title in the subject line.

Deadline for submitting applications is 10/01/2017 only potential candidates will be contacted for interviews

المسمى الوظيفي Customer Care Specialist
أعلنت بواسطة BCI
الوظيفة customer care specialist
تاريخ البدء
رقم الفاكس
رقم الهاتف
البريد الالكتروني
المكان Ramallah
اخر موعد لإستقبال الطلبات 2017-Jan-10
المستوى المهني متوسط الخبرة
المكان رام الله
نوع الوظيفة دوام كامل
التصنيف ادارة