A start up hotel holding an international brand located in East Jerusalem is seeking for a qualified person to fill up the position of Front Office Manager.
Overview of Duties and Responsibilities
-Ensures that guests' stay at the hotel runs smoothly.
-Manages and motivates front-office teams in order to provide high quality services to guests
-Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
-Helps the department meet its targets
-Helps increase hotel revenue through his/her sales efforts
-Adopts appropriate service-oriented behaviors and attitudes, focusing on the brand's values: Modernity, Simplicity, Well-being.
-Organizes arrivals and departures, encouraging guests to check out at times other than on departure.
-Anticipates needs and organizes recruitment for the team.
-Draws up the department's annual budget, analyses results and implements any corrective actions required
Qualifications and Skills
-Minimum 3 years of significant experience in a customer-service position.
-Hospitality-related degree or diploma is an advantage.
-Excellent written, typing and spoken communication skills (Arabic, English, Hebrew, French)
-Experience in team management.
-Holder of Jerusalem ID
Please send your C.V specifying your area of expertise to the following e-mail: email@example.com, no later than 17/4/2014.